Process mining is a tool businesses use to improve efficiency and stay competitive. By analyzing real-time data, process mining reveals how workflows actually function…
We’ll list 10 process mining use cases from various industries. These examples prove that process mining improves everything from supply chain efficiency to compliance monitoring…
Understanding Process Mining
Process mining extracts data from event logs to visualize and analyze workflows. AI-driven process mining boosts this by finding patterns, predicting bottlenecks, and suggesting optimizations in real time. It provides businesses in various industries, from patient flow in healthcare to supply chains in retail, with deep operational visibility.
Top 10 Process Mining Use Cases
These real-world process mining examples show how businesses apply process mining to improve efficiency.
Use Case 1: Optimizing Order-to-Cash (O2C) Processes
The O2C cycle involves steps like order entry, invoicing, and payment collection that face delays due to manual errors or process bottlenecks. Process mining visualizes each step and shows inefficiencies like late approvals or duplicate entries. PepsiCo used process mining to achieve an 86% reduction in rejected sales orders.
Use Case 2: Enhancing Purchase-to-Pay (P2P) Efficiency
The P2P process encompasses activities from procurement to vendor payments. Now businesses can spot hidden delays and compliance gaps and boost their workflow efficiency through process mining, leading to smoother procurement cycles and better cash flow management.
TechParts used process mining to minimize production delays, reduce OpEx by 25% and optimized resource allocation.
Use Case 3: Improving Customer Service Workflows
Process mining is business process optimization tool that identifies inefficiencies in customer service operations, so companies can detect delays in query resolutions, uncover repetitive tasks, and streamline workflows. TOBi is an AI-powered chatbot Vodafone introduced to enhance customer service efficiency resulting in a 70% reduction in cost per chat.
Use Case 4: Optimizing Supply Chain and Logistics
Supply chains suffer from delays, lack of visibility, and inventory mismanagement. Process mining for supply chain management gives companies real-time insights into every step. Northline Transport implemented Cody Solutions process mining to improve logistics workflows leading to 40% reduction in delivery delays and 30% OpEx cut.
Use Case 5: Fraud Detection and Compliance Monitoring
Financial processes involve complex, high-volume transactions prone to fraudulent activities. Process mining in finance institutions allows them to analyze data in real time, flagging anomalies like unusual payment patterns or policy violations.
ING Bank uses process mining for compliance and risk management to boost transparency of their complex financial processes (KYC, loan approval workflows, AML checks).
Use Case 6: Enhancing IT Service Management (ITSM)
IT departments handle incidents and change management processes prone to delays. Process mining visualizes these workflows, revealing bottlenecks and inefficiencies in ticket resolution, system updates, and change approvals.
One of the recent process mining use cases comes from TechParts. Working with Cody Solutions reduced their downtime by 15% and improved overall workflow efficiency by 30%.
Use Case 7: Optimizing Healthcare Processes
Hospitals can struggle with patient flow, billing accuracy, and administrative efficiency. By giving a clear view of processes, process mining pinpoints delays and resource misallocations.
MediWell improved workflow efficiency through process mining. Analyzing patient admissions and billing workflows led to a 30% reduction in OpEx, a 50% faster admission process, and a 20% increase in patient satisfaction.
Use Case 8: Increasing Efficiency in Manufacturing
Process mining in manufacturing finds bottlenecks and optimizes resource allocation. By analyzing event logs from machinery and production lines, manufacturers uncover inefficiencies, streamline operations, and enhance throughput.
Johnson & Johnson utilized process mining to achieve a 30% reduction in touch time and a 40% reduction in price changes.
Use Case 9: Enhancing Compliance in Financial Services
Process mining in finance is vital for enhancing compliance, particularly in AML efforts. Financial institutions can detect anomalies and ensure adherence to regulatory standards by analyzing transaction data.
ABN AMRO was fined €480 million in 2021 for inadequate AML compliance, so they implemented process mining to improve risk control processes. Automated monitoring replaced manual assessments which strengthened compliance.
Use Case 10: Improving HR and Employee Onboarding
Onboarding processes face inefficiencies such as delays in document processing or training misalignments. Process mining reveals where inefficiencies occur… One of the best real-world process mining examples is EduPathway College. Cody Solutions used process mining to analyze and optimize enrollment and onboarding workflows reducing processing times by 40%.
Benefits of Process Mining in Business Operations
- Increased visibility of end-to-end workflows
- Significant cost savings by identifying inefficiencies
- Enhanced compliance and reduced regulatory risks
- Continuous improvement through real-time insights
- Smarter, data-driven decision-making
- Supports broader digital transformation with process mining strategies
Challenges and Considerations
Data integration across systems and complex IT environments can complicate process mining implementation. Privacy and data security concerns are critical, too. To support business process optimization, companies should ensure robust data governance, get scalable solutions, and provide training to maximize process mining benefits.
Future Trends in Process Mining
- Broader adoption of AI-driven process mining for smarter insights
- Deeper integration with RPA to enable full-scale automation
- Growing use of real-time analytics and predictive process optimization
- Expansion into new industries as process mining tools evolve
Conclusion
These 10 process mining use cases show how to optimize workflows, reduce costs, and improve compliance. From streamlining supply chains to enhancing customer service, process mining has a positive impact. So companies aiming to achieve long-term growth should explore process mining solutions in their industry.
